The Mailbox, Birmingham

RPS provided Project Management, Employer’s Agent and Tenant Liaison services on the high-profile redevelopment of The Mailbox. Located in central Birmingham, The Mailbox is the UK’s second largest mixed-use development and comprises 296,000ft2 of office accommodation, 38 retail units, 15 restaurants, 144 apartments, 2 hotels with 279 bedrooms between them and 686 car parking spaces. There is also a three-screen, 12,000ft2 boutique cinema.

The work saw the retail mall at The Mailbox enclosed and sky-lit to create an urban room with new fa├žades, finishes and store frontages.

Work was undertaken while the development was occupied by a number of significant existing tenants, including the BBC, Network Rail, Harvey Nichols, Nicky Clarke, Emporio Armani, Hugo Boss, and Malmaison Hotel. Trying to keep the project on schedule and within budget whilst keeping 200 residents happy and ensuring that the retail units, eateries and office workers can still operate fully will always be a challenge. Complex temporary wayfinding helped us maintain a high-quality operational mixed-use environment as well as providing the ability to open up key interface locations within the existing structure.

Other challenges included de-risking the project during pre-procurement as well as a challenging procurement and construction programme. We overcame these by establishing a high-level contact and good relationship with the contractor, encouraging proactive involvement. Regular look ahead meetings were also essential and were held with the contractor and operational teams to aid the complex phasing, sequencing and tenant liaison.