James has 27 years' experience in the UK lift industry. As Associate, James is responsible for a team of consultant engineers who look after LOLER and SAFed and carry out supplementary tests every 5 and 10 years throughout the UK and ROI.
M&S is a key client and James’ role includes responsibility for overseeing the service delivery by contractors employed by M&S to service, maintain, repair and install a wide range of lifting and moving equipment over a portfolio of more than 900 stores. Key to his role is undertaking bi-monthly contract review meetings with each contractor to discuss compliance, managing KPIs and service delivery. His role also includes the procurement of new equipment on an annual basis, managing budgets and tenders.